Nayan Global & Apparel ("we", "us") is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data submitted through our website.
Information We Collect: Name, email, company name, phone number, and order requirements submitted via our contact and quote forms.
How We Use It: To respond to enquiries, process orders, send relevant product updates, and improve our services.
Data Sharing: We do not sell or share your data with third parties except where required by law or to fulfil your order.
1. Orders & Samples: All orders require written confirmation. Sample requests are subject to our sample policy. Sample costs are deducted from your first bulk order.
2. Minimum Order Quantities: MOQ varies by product (from 50 units). Custom orders may require higher MOQ.
3. Payment Terms: 50% deposit required before production. Balance due before shipment unless otherwise agreed in writing.
4. Lead Times: Standard lead time is 21–35 days after sample approval. Rush orders may be available at additional cost.
5. Quality: We guarantee all products meet agreed specifications. Claims must be raised within 7 days of receipt.